Concerns & Feedback
If a visit didn't go the way it should have, we want to hear about it, and we want to put it right.
How to tell us
Call (613) 412 9459 during our hours (weekdays 8:00 a.m. to 5:30 p.m. and Saturdays 9:00 a.m. to 2:00 p.m.) or use the contact form. Let us know the date of the visit, what went wrong, and, if it helps, a photo.
What happens next
- We acknowledge your message, normally within one business day.
- We review what happened, usually including a conversation with the cleaner.
- We contact you with what we found and what we'll do about it.
Schedule problems
A missed or late visit is exactly the kind of thing we take most seriously. Tell us, and we'll explain what happened and how we'll prevent it next time.
Damage or missing items
If something was damaged or seems to be missing, please tell us as soon as you notice so it can be looked into while the visit is fresh.
Feedback
Not every message is a complaint. Suggestions about how we could do better are always welcome, through the same channels.